Frequently Asked Questions About Twist & Turn Laundromat
Laundromat:
What are your hours?
- Walkersville, Frederick is open 6:30am - 10pm (last wash at 9:00pm)
- Martinsburg, West Virginia is open 6:30am - 10pm (last wash at 9:00pm)
- (Coming soon) Jefferson Street, Frederick is open 6:30am - 10pm (last wash at 9:00pm)
Can I pay by credit card?
- Walkersville, Frederick: yes, we have the Laundry Boss app.
- Martinsburg, West Virginia: yes, we have Dexter pay
- (Coming soon) Jefferson Street, Frederick: yes, we have Dexter pay
Where can I get my comforter washed?
We have machines that are large enough to wash king-size comforters.
Wash and Fold:
Will you hang up my pants and dress shirts?
Yes. You can bring your own hangers in and we will hang your items for free or we charge $0.75 per hanger if we provide the hangers.
What is the turnaround time?
- Walkersville, Frederick: Same day service available if you drop off by 10am. Please call 240-877-9721 to schedule a wash and fold appointment.
- Martinsburg, West Virginia: Same day service available if you drop off by 10am.
- (Coming soon) Jefferson Street, Frederick: Same day service available if you drop off by 10am.
Is there a minimum order?
15 lb. minimum
Do you use a good detergent?
We use Tide, Persil, Downey, OxiClean, and Clorox bleach.
Pickup & Delivery:
What is the turnaround time?
- Walkersville, Frederick: Available Monday - Friday with a 24 hours turnaround time. Same day service available for an extra charge.
- Martinsburg, West Virginia: Available Monday - Friday with a 24 hours turnaround time. Same day service available for an extra charge.
- (Coming soon) Jefferson Street, Frederick: Available Monday - Friday with a 24 hours turnaround time. Same day service available for an extra charge.
What if I can't be home when you pickup?
Tell us in the software where you will leave your clothes. It might be on the front porch, on the back porch, behind the fence, by the apartment door, in the lobby, with the apartment manager, or in an unlocked garage.
Is there a minimum order?
15 lb. minimum order.
If I sign up to be a recurring customer, what happens when I go on vacation?
Just put a hold on your account in the software. We'll be back on the date you tell us.
Do I have to sign a contract?
No, there are no contracts. We know you will stay with us as long as we do a good job.